TeamstersCare Privacy Policy

Effective Date: July 30, 2026
Last Updated: July 30, 2026

TeamstersCare (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, teamsterscare.com, and of the members, retirees, and dependents who participate in our benefit programs. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website or engaging with our benefits and services, you agree to the terms outlined in this Privacy Policy. If at any time you find this policy unacceptable, please discontinue use of the website.

Information We Collect

Personal Information You Provide

This includes information you voluntarily submit through forms on our website, such as your name, mailing address, phone number, and member or eligibility details. This may occur when you check your eligibility status, request a prescription refill, submit an inquiry through our contact form, or enroll in a wellness program.

You are not required to provide personal information to browse our website. However, declining to provide certain information may prevent some features from functioning properly or may prevent us from responding to your request.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is gathered through cookies and similar tracking technologies and is used to diagnose server issues, understand which parts of our site are most used, and improve site content.

Information from Third Parties

We may receive information about you from third-party services we use to operate our website or administer benefits, such as our member portal, prescription services (including PocketRx), wellness program partners (such as AHealthyMe, MyBlue, or Alaveda), and health plan administrators.

How We Use Your Information

We use the information we collect to:

Determine and verify eligibility for benefits
Process prescription refill requests
Administer wellness program participation
Communicate with you about your benefits, coverage, and eligibility status
Respond to inquiries submitted through our contact form
Improve our website and services
Comply with legal obligations and protect the safety of our members

Health and Benefits Information

Because TeamstersCare administers health and welfare benefits, some information we collect or maintain may relate to your medical coverage, prescriptions, or eligibility for health benefits. This information is handled in accordance with applicable federal and state law, including HIPAA where applicable, and is used only for benefit administration purposes.

Cookies and Analytics

Our website uses Google Analytics to collect information about site usage, including how often visitors come to our site, what pages they visit, and what site they came from. Google Analytics collects only the IP address assigned to your browser, not your name or other identifying information, and this data is not combined with any personally identifiable information. Google’s use of this data is governed by the Google Analytics Terms of Use and Google Privacy Policy.

You can prevent Google Analytics from recognizing repeat visits, and disable cookies generally, through your browser settings. Note that some parts of our website may not function properly if cookies are disabled.

reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Sharing of Information

We do not sell your personal information. We may share information with:

Service providers who help us administer benefits, process prescriptions, or manage our website (such as PocketRx, wellness program partners, or health plan administrators)
Legal authorities, when required by law or to protect the rights, property, or safety of TeamstersCare, our members, or the public
Affiliated organizations connected with shared benefit programs or initiatives

Third-Party Links

Our website may contain links to third-party websites, including our member portal, prescription ordering platforms, and wellness program partners. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Data Security

We have implemented and maintain reasonable security procedures and practices to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us directly to request updates to your information or ask questions about how your data is used.

Equal Opportunity

TeamstersCare is committed to a policy of equal treatment and opportunity in every aspect of its relations with members and staff, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page with a revised “Last Updated” date.

Copyright

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

TeamstersCare
Schrafft’s City Center
529 Main Street, Suite 209
Charlestown, MA 02129
Phone: (617) 241-9220